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Terms & Conditions

By accessing, browsing or using the website (the "Platform") operated by Jumpman Gaming Limited ("we", "us", "our"), you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

  1. These Terms and Conditions constitute a binding agreement between us and you.
  2. By registering on our Platform, playing games or accessing services offered through our Platform (collectively, the "Services"), you confirm that you have read and understood our Terms and Conditions and agree to be bound by them.

Eligibility Requirements

  1. You must be at least 18 years old to use our Services.
  2. Our Services are intended for individuals with a good understanding of gambling rules and risks.
  3. By using our Platform, you confirm that you meet the minimum age requirements outlined above and agree to gamble responsibly.

Minimum Age Requirements

  1. We do not permit minors (children under 18 years old) to use our Services or create an account on our Platform.
  2. If we have reasonable grounds for believing you are below the age of 18, we may request verification or suspend your account until further notice.

Geographic Restrictions

  1. Our Platform is intended for users from certain regions and jurisdictions where online gaming is permitted.
  2. By using our Services, you confirm that you are accessing them from a jurisdiction where it is legal to do so.
  3. We reserve the right to restrict access or suspend your account if we determine you are attempting to access our Platform from a restricted region.

Account Registration Rules

  1. To register an account on our Platform, you must provide accurate and complete information in all required fields.
  2. You agree to keep your personal details up-to-date by providing us with any necessary corrections or updates.
  3. One account per user only: we reserve the right to suspend or close accounts found to be duplicate registrations.

Identity Verification and KYC

  1. We may request verification of your identity at registration or later as part of our Know Your Customer (KYC) procedures.
  2. By providing personal identification documents, you agree that they are authentic and verify your true age.
  3. You must provide us with any necessary corrections or updates to your information.

Account Accuracy Obligations

  1. It is your responsibility to maintain the accuracy of account details including address, name, email and phone number.
  2. We may request verification if we suspect inaccurate information has been provided.
  3. By providing incorrect or incomplete information, you agree that it invalidates any bonuses, winnings and gaming activity related thereto.

Account Security Responsibilities

  1. You are responsible for maintaining the security of your login credentials (username and password) to prevent unauthorised access.
  2. We recommend changing passwords regularly.
  3. Failure to report suspected unauthorized access may result in loss or theft of funds as we will not be liable.

Login Credentials and Password Protection

  1. It is your responsibility to keep your account and personal details secure by following best practice advice for password management (e.g., using a unique and complex combination).
  2. You agree that sharing login credentials with others invalidates any bonuses, winnings and gaming activity related thereto.
  3. We may request verification if we suspect multiple access points or security breaches.

Restricted Behaviour and Prohibited Activities

  1. Cheating in games, colluding with other players to gain an unfair advantage or participating in similar activities is strictly prohibited.
  2. Multi-accounting (i.e., operating multiple accounts) without our permission will result in account closure.
  3. Using software or systems intended to artificially increase chances of winning may be subject to penalties including but not limited to confiscation and ban.

Bonus and Promotion Rules

  1. All bonuses, including welcome offers, bonus funds and free spins have specific terms that must be met (e.g., wagering requirements).
  2. These terms can vary depending on the type of game or promotional offer.
  3. We reserve the right to modify, suspend or cancel any promotions at our sole discretion.

Wagering and Gameplay Conditions

  1. By playing games through our Platform, you agree that your winnings will be subject to wagering requirements which may be applicable for specific bonuses, promotions, or casino funds deposited into your account.
  2. Certain bets and stakes (e.g., even money bets) cannot contribute towards meeting the minimum required wagers; please refer to terms on specific game pages.

Bonus Abuse Prevention

  1. We have a zero-tolerance policy regarding bonus abuse which includes but is not limited to:
    • Creating multiple accounts to claim bonuses
    • Claiming bonuses in quick succession or exceeding allowed daily limit
    • Abusing deposit offers by playing at games with low contribution towards wagering requirements.
  2. Any actions deemed an attempt to circumvent our terms may lead to confiscation of funds, banning and account closure.

Deposits and Withdrawals

  1. Please refer to the Deposit/Withdrawal section for detailed information on processing times, fees (if applicable) and relevant procedures related to deposits and withdrawals made via our Platform.
  2. Verification before withdrawals may be requested in compliance with regulatory requirements or as part of our Anti-Money Laundering policy.

Responsible Gambling Expectations

  1. We encourage all users to gamble responsibly by managing their budget effectively, adhering to set limits (deposit limit) and regularly reviewing their gameplay activities for any signs of addiction.
  2. You can voluntarily exclude yourself from accessing the Platform through Self-Exclusion measures available in our 'Responsible Gaming' section.

Self-Exclusion and Account Restrictions

  1. Upon your request, we may restrict access to or close your account if it is deemed necessary under the terms outlined below:
    • Suspected identity theft
    • Attempting prohibited activities (e.g., cheating)
    • Ignoring self-imposed limits or responsible gaming guidelines.
  2. If you need assistance with restrictions or temporary breaks from our Platform, please contact our customer support team.

Game Fairness and RNG Systems

  1. Our games use Random Number Generators to ensure the integrity of all outcome determinations (RNGs are reviewed by third-party auditors for compliance with set standards).
  2. You agree that each game offers a fair chance of winning.
  3. Any actions deemed unfair or designed to manipulate the system may result in account closure.

Technical Interruptions or Voided Gameplay

  1. If unexpected technical issues arise, we reserve the right to suspend games temporarily until resolved (games with voided gameplay will be settled once restored).
  2. Failure to make timely payments on our part shall not automatically disentitle you from enjoying our Services.
  3. When games are interrupted by an event outside of our control (e.g., server failure), your in-play betting session may be terminated and a full refund given if the stakes have been reduced due to the technical fault.

Suspension or Closure of Accounts

  1. We reserve the right, at any time and without prior notice, to suspend access to account services where:
    • We believe that an individual’s use of our Platform could endanger their own well-being, threaten others or risk violating laws governing online gaming.
    • You are suspected of committing fraud upon another person(s) using a combination of other users’ login credentials in addition to your own and any additional suspicious activity deemed unacceptable. This includes but not limited to: Attempting prohibited activities (cheating)Ignoring self-imposed limitsParticipating in match fixing.
    • A user engages with software or systems intended for use artificially increase chances of winning

Intellectual Property and Platform Ownership

  1. All content on our website, including images, text, logos, audio files etc., is protected by intellectual property rights which belong exclusively to Jumpman Gaming Limited (us) unless otherwise noted.
  2. By accessing the site you agree not to infringe upon our or third parties' trademarks or copyrights.

Limitation of Liability

  1. Under no circumstances will we be liable for any damages arising from your use of this website, whether such claim is based on tort law, breach of contract or other grounds.
  2. Our liability in cases where there may have been a loss or theft of funds as a result of an action that can reasonably have arisen from our negligence (such as failure to meet minimum deposit/withdrawal requirements) shall not exceed the value held at the time.

Modification of Terms

  1. We reserve the right, without prior notice and without liability to any party, to change or modify these terms, conditions or policies at any point for operational reasons or due to unforeseen events affecting our business operations.
  2. Continued use after updates reflects acknowledgement that you have reviewed current policy statements on-site.

Contact or Support Guidance

  1. Our customer support team is available Monday - Friday 9:00 AM – 16:00 PM by:Live chatEmail via the ‘Contact Us’ pagePhone via a UK landline number (published in Help/FAQs section).

  2. We will do our best to resolve any complaints promptly, fairly and according to regulatory requirements.

Applicable Licensing or Regulatory Oversight

  1. Our Platform is licensed by relevant gaming authorities:
    • United Kingdom Gaming Commission ("UKGC")
    • Alderney Gambling Control Commission ("AGCC").
  2. All terms on this page must comply with UKGC/AGCC regulations, as amended from time to time.